Terms & Conditions - Agents

1. Booking

A deposit of 15% of the full travel price per person (will be advised by us) has to be paid immediately after reservation to secure your booking. The balance must be settled 6 weeks before planned arrival. Bookings made 4 weeks, or less, before planned arrival must be paid in full, immediately, to confirm the booking.

A 20% deposit is due for bookings of camper vans or guided camper van tours.

A deposit of 25% is due if the booking includes domestic flights.

For bookings in Australia, the final payment must be paid and received at least 6 weeks before travel.

2. Changes & Cancelation

Any changes or cancellation of the booked travel has to be advised in writing by the respective contracting party.

For cancellation the following fees become due:

  • More than 35 days before planned arrival: 10% of the cost or the deposit will be retained
  • 35 days to 10 days before planned arrival: 55 % of the travel price will be retained
  • 10 days to 8 days before planned arrival: 85% of the travel price will be retained
  • For short notice cancellation less than 48 hours before planned arrival: we will need to retain 100% of the travel price.

We reserve the right to change and/or adapt relatively minor parts in the itinerary without previous notice; for example changes such as weather conditions, route choices, places of accommodation etc, However, if this might become necessary we endeavour to ensure that any of these alternatives will be of the similar or higher standard than originally agreed.

3. Act of God

In case an “Act of God” affects or completely rules out the current exercising of our contractual obligations or its future exertion we deeply regret to disclaim any liability and cannot offer any reimbursement. This includes all incidents, which we as the provider of the service agreed upon under no circumstances could have anticipated, forecasted or avoided, e.g. impending war, political unrest, natural or nuclear disasters, economical collapse, terrorism, adverse weather conditions, fire and all similar occasions!

4. Your responsibility

All travellers are obliged to organise for proper travel insurance latest by the time of their deposit payment for the trip. The insurance must cover all medical expenses as well as costs for medical evacuation. Clients have to have a passport, valid for at least another 6 month as well as all relevant papers for the.trip (e.g. valid visa). We as the provider disclaim any liability for problems occurring from neglecting these specifications.

The client is responsible for all costs incurred by this negligence.

5. If problems occur

If there is anything you are not happy with during your travel, you have to relate your problem immediately and direct to one of our representatives of our company, so we have a chance to rectify the problem soonest. If it is not possible to solve the problem straight away, please send an email with all the relevant details to “Nature TrailZ” within 14 days after the trip.

6. Behaviour

It is to our discretion to bar a client from the travel without prior notice, if to our understanding his behaviour will create stress, nuisance, harm or danger for the other travellers, staff, property, third parties, the animals or for himself. If a client cannot continue with his travel, because the person in charge decided, he is not in the condition to travel on or will most probably bother the other travellers or upset the course of the tour, our tour commitment ends at this point with regards to our obligation to the client. In this case the client has no entitlement to any reimbursement, compensation or other kinds of cost recovery.

7. Special requirements

If you have special requests (e.g. vegetarian meals, allergies) this has to be notified in your booking request. We will do our best to meet your needs, but will not be able to give any guaranties.

8. Size of Travel Groups

Every tour has a minimum and maximum number of travellers. This depends on the type of tour and often on the season. In case the minimum number of travellers is not reached a tour can be cancelled latest 14 days before start of travels. The client may request a similar trip of same value if the provider is able to offer such a tour from his program without extra charges. The traveller has to exercise this right immediately after receiving appropriate notice from the provider. If the traveller doesn’t exercise his right the paid amount has to be refunded.

9. Website disclaimer

We do our best to ensure that the information on the website is correct, but from time to time there may be errors. We reserve the right to make changes to the information at any time.